I'm sorry about the issue. Does it make any clicking noise or strange noise?
To confirm, the new USB 3.0 external hard drive does show up in Device Manager, but it does not show up in File Explorer / windows explorer.
- Can you please go to Disk Management (in Control Panel\System and Security\Administrative Tools)and see if the drive is there? You can also press at the same time the two keys Windows and R on the keyboard, then type diskmgmt.msc then click OK, then it will open Disk Management.)
Please let me know. Thank you.
Do you still need help with the external hard drive? When you are available, please reply at the box below, so I can help further. Thank you.