Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
What version of windows are you using on your laptop? Also, whats the full name brand and model of your printer.
And is it connected by a USB cord, or wirelessly?
Also, would you prefer to have me connect to your computer via a secure remote connection, where I can fix this issue for you on screen in person? Or would you prefer written support only?
Thank you for your response,