Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is your operating system please and version (windows xp;7, 8 ect..)?
To know your phone number please go to www.my.magicJack.com login using your email and password
Once logged in, hover your mouse at "Account" tab then click "Account Details" and you will see the phone number.You will see the phone number under "magicJack devices".
If you forgot your pasword please click on the link below : https://web03.magicjack.com/my/index.html
and type your email then click the forgot password link and follow the onscreen instructions.
Hope this help
To create a shortcut (icon) for your Magic Jack please try this :
click on start, from the list search magic jack, Right-click the magic jack icon, navigate to Send to > Desktop (create shortcut).
if you need any further help please reply back to me
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