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Hi, My name is ***** ***** i will be assisting you
There is a possibility that the files might be associated with some program that might have been downloaded or may be running in the background due to which its not letting you delete them
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Let me know which service would you prefer.
if you could send me a screenshot that would be helpful
open the search box that has the jpgs listed that you are unable to delete and press the prtsc on the keyboard
open mspaint and press ctrl and v keys together to paste the screenshot
save the file and attch it in this chat by using the paper clip icon
Hi, since I did not hear back from you, I decided to sign in again using my laptop. Are you still available? Thanks
yes i am online...i posted my responses to your question
i will post it again below
so you are unable to delete the ones with the blue icons of a house and sun..like garden ,green bubbles etc
Yes, I cannot delete these icons
got it these seem to be part of the internet cache and some of windows
in the search box type %temp%
it will open the temp files folder
select all the contents of that folder and press shift and delete keys together on the keyboard to delete them
once done try a search of jpg files and let me know if these files still show or they are gone
Let me give it a try and I'll be back.
sure take your time
Hi, I have a meeting in about 40 minutes I have to get ready for. So, can I get your next response and reconnect when I get back in a couple hours? Thanks
yes sure..i will be online for few hours now
if not dont worry just post your reply and i will be notified and will reply back to you
if you check the box that says do this for all items and click continue what happens
I get the same message as before, you need administrator permission to take the action (delete).
you can download and run ccleaner software from below link
it should be able to remove all unwanted junk files from the computer
ccleaner download link: click here
download and open\run the file to install
once cleaner window opens click on analyze and then clean