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Shefin
Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 4953
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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My Lenovo W500 laptop thinkpad won't come out of sleep mode.

Customer Question

hi pearl: my Lenovo W500 laptop thinkpad won't come out of sleep mode. can you help me please?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: oh, thank you
JA: Is there anything else the Computer Technician should be aware of?
Customer: I don't think so. no. nothing comes to mind
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Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Shefin replied 10 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook.
If the unit does not power on, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.

If the issue persists, or you have any questions, please be back and let me know.

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