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Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 15775
Experience:  CISCO certified computer and networking expert.
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Have a remote 650 trying to change a device. Once the new

Customer Question

Have a remote 650 trying to change a device. Once the new cable device was added, when trying to sync, it turns to blue and does nothing. Have tried at least 6 times.
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Pete replied 10 months ago.

Hi Richard,

Before the 650 remote is able to control your new device, it must first be added to your Harmony account.

Expert:  Pete replied 10 months ago.

1. Sign in using the MyHarmony desktop software on your computer.
2. Select your remote from the gallery.
3. Select the Devices tab on the left side of the screen, then the Add device button.

4. Enter the manufacturer and model number of your device.

5. Remember to sync your remote after making any changes.