Welcome to Justanswer.com, my name is ***** ***** I can definitely help you solve this issue.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Thank you for your response,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hi, its good to hear back from you. I didnt think I would.
To make sure we resolve this issue today, Im sending you an offer for remote support + phone support. With remote support I will be able to connect to your computer and work on the issue directly from here.
Once you have accepted or rejected that offer, we will continue.