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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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My name is dee....how are you today ***** *****? my issue is

Customer Question

my name is ***** ***** you today ***** *****? my issue is i have the lexmark 1200 series and my new computer will not support it
JA: Thanks. Can you give me any more details about your issue?
Customer: have the disk to loard the printer but when i do it says processer not enabling to processed
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is ***** ***** I can definitely help you solve this issue.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Thank you for your response,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 10 months ago.
windows 7 hp
Expert:  Dustin replied 10 months ago.

Hi, its good to hear back from you. I didnt think I would.

To make sure we resolve this issue today, Im sending you an offer for remote support + phone support. With remote support I will be able to connect to your computer and work on the issue directly from here.

Once you have accepted or rejected that offer, we will continue.

Dustin S.

Customer: replied 10 months ago.
i am not satisfied with the response i received for my question please have a return fund to my credit card.. thank you and no i do not want to work with another tech...thank you and have a nice day...