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Dustin
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 12696
Experience:  Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I'm stuck in Aptio setup utility and can not get out.

Customer Question

Hi I'm Angel. I'm stuck in Aptio setup utility and can not get out.
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

It would probably be the most beneficial if we could speak over the phone to facilitate the timely transfer and gathering of information.

I am sending you a phone support offer at the lowest price point I can. Once you have accepted or rejected that offer Angel, we can continue.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 10 months ago.
No thank you
Customer: replied 10 months ago.
Asus T100 series Notebook is what I'm trying to fix.
Expert:  Dustin replied 10 months ago.

Ok.. I can try and walk you through the repair process via written communication only. Just expect that its going to take a bit longer and its not quite as efficient.

Let me begin by asking you a few questions.

  1. What is the full name brand and model of your computer.
  2. How long ago did this issue start happening
  3. When you first power on the computer, do you see any error messages such as "media not detected "
  4. Is the computer making any beeping noises when you start it up or showing any other strange symptoms.

Thank you,

Dustin S.

Customer: replied 10 months ago.
Asus transformer book T100TAM.
I've just turned it on after about a year, and this is the screen I get.
No messages, asked for password ***** goes to ASU screen.
No noises or anything.
Expert:  Dustin replied 10 months ago.

Ok.. It does ask you for a password? So I can ascertain what part of the boot processes is still working.

Describe to me visually in detail, what that password ***** looks like.

Thank you.

D.S

Customer: replied 10 months ago.
Blue screen little white box says password.
Expert:  Dustin replied 10 months ago.

Ok.. Thats either a bios password, or a hard drive password. .Not a windows password.

So we dont know whether the hard drive is still viable.

Lets try this next.. In the aptio setup utility , look for the boot section. What do you have listed as your first boot device?

Also, what boot devices by name do you see listed as possible choices?

D.S

Customer: replied 10 months ago.
Boot option #1. (Windows Boot Manager)
Expert:  Dustin replied 10 months ago.

Ok, what else do you see listed for other options, precisely

Customer: replied 10 months ago.
None. That's the only thing listed under Boot
Expert:  Dustin replied 10 months ago.

Ok, how about this. On the exit tab.. Or anywhere on the screen do you see where it says ""Press XX to restore default settings and exit"

Where XX equals a key such as f10 or f6 or f7, etc.. ? If you see it, try to restore the defaults and exit and then see if the computer will boot.

Customer: replied 10 months ago.
It's goes back to enter password...then the ASU screen
Expert:  Dustin replied 10 months ago.

Have you tried removing the power cord and then pressing and holding power for one minute, then powering up again?

That could help, and is worth a shot. But clearly what is happening here is that your hard drive isnt being recognized any more. It may have simply failed. Can you check the full model identifier on the bottom of the machine and find out if you have a T100TAM-C1 or a T100TAM-H2

Customer: replied 10 months ago.
Hat didn't work. It's s C1
Expert:  Dustin replied 10 months ago.

Thats unfortunate.. The C1 model has a soldered in place emmc chip, basically thats your SSD or solid state hard drive.

If its failed, its not replaceable. Youre welcome to get a second opinion but I want to warn you. If you take the device into a repair shop youre only going to be charged more $$ to end up at the same end point.

I wish I had better news for you Angel. Those T100's werent exactly made to last.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 10 months ago.
Thank you for your help.Angel
Expert:  Dustin replied 10 months ago.

Youre welcome, I wish there was more I could do.

D.S