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Hi. My name is***** you for your question and the opportunity to assist. Check if the drive shows up in Disk Management.
Hold down the Windows logo key just to the left of the spacebar and press R. In the Run box type: diskmgmt.msc
and click OK. The Disk Management window will open. Do you see the drive listed there with an assigned
Not a good sign. Are you able to plug it in to another PC to check if it works?
In Disk Management, on the lower half of the screen where you see the other drives, does it have a drive letter assigned like the others?
Thanks. To the right of the small box on the left side that says Disk 2, right click and when the menu open
select Change drive letters and paths
Click Change and use the drop-down arrow to select a drive letter. Use something like K or above and click OK
Once its changed check in Computer/My Computer/ This PC and see if it now shows up and is useable.
Is Disk 0 Basic or Dynamic?
I think I know what's happening. In the area where it says Healthy, (Primary Partition)
Right-click in that space and change the drive letter.
In the area where it says Healthy and the size, what is shown for file system?
If you look at your C drive you'll see NTFS
What does it show for Disk 2
Is there any data on that drive that you need?
I understand but we need to get the drive to a condition where Windows can use it.
On the bottom half of the screen where Disk 2 is listed
what other information is there: (see attachment)
Can I connect to your computer and take a look at this?
Please click the link below. When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
You should be all set.
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It would be much appreciated. Thank you.