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Louie
Louie, Hardware technician
Category: Computer Hardware
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Experience:  down to component level
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I unpluged my magic from the electrical supply to untangle

Customer Question

I unpluged my magic jack from the electrical supply to untangle the wires. Now my telephone is not connected.
How do I get my telephone reconnected? My phone is ***-***-****.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Louie replied 11 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, determine which/what color LEDs are lit with the magicJack for preliminary diagnosis (if have not been done):

  • • blue + - there is power getting into the magicJack device;
  • • green - the magicJack is connected to the network/Internet;
  • • yellow - there is phone activity.