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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 194
Experience:  Working to keep PC-type computers working since 1988.
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I purchased a Intel NUC5PPYH. Mini PC. Installed Windows 8.1

Customer Question

Customer: Hi ***** *****. I'm Randy. I purchased a Intel NUC5PPYH. Mini PC. Installed Windows 8.1 Pro 64 Bit. How can I install drivers? PC doesn't recognize USB flash drive.
JA: Thanks. Can you give me any more details about your issue?
Customer: This is my first time using 8.1 so I'm learning. When I plug in the USB flash drive it doesn't show up in computer.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Hardware Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I have to leave for work. I won't be back online till after 11:30 PM Eastern time.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

Are you able to use the USB drive on any other computer itself?

May I set up a quick, secure remote session to check the issue now?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
I don't understand your response.
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Do you still need help with this problem?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
No I don't.
Expert:  Jess M. replied 1 year ago.

Ok.

Thank you for using our service.

If you need anything else in the future, I will be happy to assist you.

Best regards,

Jess