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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 2428
Experience:  12+ years experience. Expert in various softwares and hardware devices.
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I recently bought. A new chrome notebook PC. touchpad and

Customer Question

I recently bought. A new chrome notebook PC. touchpad and mouse do nt work.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Jins M. N. replied 11 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

If your touchpad stops working, try the following steps. Test after each step to see if the touchpad works.

  • Make sure there is no dust or dirt on the touchpad.
  • Touch the Esc key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Restart your Chromebook.
  • Perform a hard reset.
  • If you have more than one account on your Chromebook, delete the account that causes the touchpad problems, then re-add the account.

If none of these steps work, recover your Chromebook

Regards
Jins