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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 9528
Experience:  Working to keep PC-type computers working since 1988.
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My Fax does not work.

Customer Question

my Fax does not work.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Jason Carlamere replied 11 months ago.

Hello - My name is ***** ***** I will be helping you. In order to properly assist you I will need much more information. First, please start by explaining to me exactly what you are trying to do ? Please provide as much detail as you can.

What type of fax machine are you using ? Is this new/old ?

Have you ever faxed on it before ?

Are you receiving an error ?

Thank you - I look forward to helping you

Customer: replied 11 months ago.
Dear *****,Thank you very much. I believe the problem may actually be related to my phone line and I will ask AT&T to check it out. If that's not the problem, I will reconnect with you.Francoise Rothstein
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If the phone line is a digital phone line, it may be that is the cause of the problem.

If the phone line is not a digital phone line, that is a different case, and with different causes to address, with regard to the problem.