Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a laptop or a desktop?
Is the problem computer running on Windows XP, Vista, 7, 8, or 10?
Please let me know by replying to me here so that I can help you further.
Hi, thank you for writing back. Is the problem computer a laptop or a desktop (tower) computer?
Thank you for writing back with that information.
I believe this is a Windows laptop. Or is this a Macbook?
Now, are you no longer able to use it because it shuts down or restarts immediately? Or you can still use it even though it shuts down or restarts without any warning?
Please let me know.
Ok. So you are saying that when you turn on the PC, it immediately shuts down and you can no longer use it at all because of this intermittent shut down issues?
Please describe to me the process or scenario when you TURN ON the PC. What do you see on screen or what messages on the screen are shown. Do you hear beeps and approximately how many seconds when it restarts?
If the problem is turning off the machine, please try to press and hold the power button until the system turns off.
Give it 10 to 15 minutes to cool off, and then press the power button again to turn it ON.
See if the system loads fine this time.
Keep me posted.
So the problem is, the system will turn off, but it will not boot? I mean, when you turn it on, what exactly do you see on screen? Do you see your laptop manufacturer's logo and stops there?
I thought you just did what I asked you to do: press and HOLD the power button till the system turns off.
Did you do that?
And are you saying that when you TURN ON the computer, the screen will keep showing that it is shutting down instead of it booting up?
Pressing and holding the power button in less than 90 seconds shall turn OFF the computer. Please try it again -- press and hold the power button for 3 minutes and see if it turns off.
Did the system shut down?
I mean, did the system turn OFF?
Can you unplug the battery to turn it off?
Please remove the battery
Please locate the battery and see if you can remove it. If you cannot, please tell me the exact make and model of your laptop so that I can give you procedures to remove the battery