Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Can I access your computer remotely and check the issue?
S H E F I N
Please try the following.
Remove the battery from the keyboard, press and hold the Caps key for 30 seconds. Then, reinsert the battery and restart the keyboard.
If the issue persists, try the instructions in the link below.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N