Hello, my name is ***** ***** I will be assisting you today. I understand you are wanting to renew your MagicJack subscription. I want to make sure that you know that we are not MagicJack, but I am also a MagicJack user and can help you to do this. Do you know your MagicJack password (I don't want you to enter it, just want to make sure you know it so we can log you in to renew).
Please reply with your information and we will continue.
OK, I understand you would like a phone call? I will send you an additional service request. Accept it, and I will give you a call.
I see that you resubmitted your question. Is there a problem? I can help you without the phone call if you prefer. Here is what you need to do:
That should be all you need to do!
Please let me know if you were able to successfully renew or if you encountered any difficulty and we can continue.
This is Gary from JustAnswer. I have not had a reply to my last post. Were you able to renew using the instructions given? I look forward to hearing from you.