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Robert M.
Robert M., Consultant
Category: Computer Hardware
Satisfied Customers: 8752
Experience:  20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.
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I have put in a new black print cartridge when I print it

Customer Question

i have put in a new black print cartridge when I print it does not pick up every page and is a very faint grey for the pages it does pick up
every time i attempt to print a red X appears in the box where colour black and economy copy appears
i always put on economy print
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Robert M. replied 11 months ago.

are you getting color print ?

take the cartridge out again. make sure that you removed the tape from it and that it is a genuine cartridge from the manufacturer

there should also be a printhead cleaning routine on the printer menu itself

it will be under maintenance or ink or tools

run that a couple of times as well and see if it improves. and let me know if it helps or not.