Hi, and thank you for asking your question.
Are you using Windows XP, Vista, 7, 8 or 10?
May I set up a quick, secure remote session to check the issue now?
Please reply back using the box below. Thank you.
Our remote session will be 100% secure, and will allow me to connect directly to your screen and assist you with installing the video card drivers. There will be NO extra charge for the remote session; do let me know.