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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I'm not sure what you mean by formatting.
You need to download the logitech software onto your computer,
then you plug the remote into your computer via the usb cable, and follow the on screen setup wizard to tell it what components/devices you're using and program the remote to operate them.
I can give you some basic guidance here, or I can help you do the programming remotely, if you'd like more help.