I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
You have been persuaded to talk to another expert? I am confused.
Okay. I offered that as an option.
when you say you downloaded windows 10 updates
does that mean the speakers stopped working when you switched from windows 7 or 8 to 10
does it mean that they worked under windows 10 but they stopped working after one of the many microsoft updates?