My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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When did this issue began?
Can you connect headphone and see sound appear in it
We need to see if sound comes from headphone input jack
Can you just plug in and plug out headphone jack into input connector 4 or 5 times
when you disconnect headphone, does volume control disappear as you says
can i start a remote session with you as it helps to know the situation more correctly
Please download and install tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
This seems to be an hardware issue. Even after driver update computer is not detecting the sound device. This point out to the fact that there is some trouble with the sound device within system and i suspect Headphone jack the most. If your computer have warranty i request you can raise a call on this and get it replaced. That what we can do as of now..
Please let me know if you have further query.
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Thanks and Have a great day.
Would like to hear the status. Did you replaced the part...