How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1129
Experience:  3 Years of experience in the field of Computer Hardware Troubleshooting
50085326
Type Your Computer Hardware Question Here...
arsufi2002 is online now
A new question is answered every 9 seconds

The speakers have stopped working on my HP w27072a. The

Customer Question

The speakers have stopped working on my HP w27072a. The message is to plug in the headset or speakers, however the speakers are built in so now what do I do?
Submitted: 1 year ago.
Category: Computer Hardware
Customer: replied 1 year ago.
Also it is not on mute, the volume control will not even show.
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

When did this issue began?

Customer: replied 1 year ago.
A few days ago
Expert:  arsufi2002 replied 1 year ago.

ok

Expert:  arsufi2002 replied 1 year ago.

Can you connect headphone and see sound appear in it

Expert:  arsufi2002 replied 1 year ago.

We need to see if sound comes from headphone input jack

Customer: replied 1 year ago.
Ok that is working
Expert:  arsufi2002 replied 1 year ago.

Can you just plug in and plug out headphone jack into input connector 4 or 5 times

Customer: replied 1 year ago.
Ok still not working unless earbuds are plugged in
Expert:  arsufi2002 replied 1 year ago.

when you disconnect headphone, does volume control disappear as you says

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

can i start a remote session with you as it helps to know the situation more correctly

Customer: replied 1 year ago.
Sure thank you
Expert:  arsufi2002 replied 1 year ago.

Please download and install tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=aad52128-5a92-4d5e-8da1-82aa2f510dbb

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 1 year ago.

Hello sir,

This seems to be an hardware issue. Even after driver update computer is not detecting the sound device. This point out to the fact that there is some trouble with the sound device within system and i suspect Headphone jack the most. If your computer have warranty i request you can raise a call on this and get it replaced. That what we can do as of now..

Please let me know if you have further query.

If not, please rate my service by clicking the STARS above

Thanks and Have a great day.

Fiyaz

Expert:  arsufi2002 replied 1 year ago.

Hi,

Would like to hear the status. Did you replaced the part...

Related Computer Hardware Questions