Hello and thank you for choosing JUSTANSWER.com
Jack, i think the best thing for you is for ME to do it FOR YOU. Although, i will need your personal input WHEN NECESSARY.
So, how do you do this? Its called a REMOTE SESSION, and if you accept the offer for the REMOTE SESSION, i will thne give you instructions on how to connect to the REMOTE SESSION, so that i can SEE your screen, and CONTROL your mouse and keyboard so we can get you account renewed.
Just accept my offer for additional service, and we will get started.