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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Yesterday i downloaded all my information on the external

Customer Question

yesterday i downloaded all my information on the external hard drive. we bought a new tower, and I was going to transfer all information. we just moved , and somehow lost the cd of the external drive to download in order to transfer to the new tower. any suggestions what i can ?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Before I can help you with this, please tell me the following:

  1. What version of Windows are you using in the OLD computer? Windows XP. Vista, 7, 8 or 10?
  2. What version of Windows is running in your NEW computer?
  3. How did you back the data from the old computer -- did you manually copy the files? Or did you use any backup software?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess