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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 793
Experience:  Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
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My HD crashed in my asus essentio tower. I replaced the hd

Customer Question

my HD crashed in my asus essentio tower. I replaced the hd and placed a windows 10 Boot USB in the usb port. The Tower boots to the asus screen with message to insert Boot device and press a key. It does not seem to be recognizing the usb boot drive for MSFT. I selected "Removable Device" as the highest priority.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 1 year ago.

Hello and THANK YOU for choosing JUSTANSWER.com

.

Okay, so you are trying to INSTALL Windows 10, from a USB drive, on a BRAND NEW Hard Drive.....that about correct?

.

So, you have selected the USB as the primary boot device within BIOS .....that is good!....atleast you know about this!

.

Secondly, WHO made the USB drive? Did you DL the Win10 ISO file, and then CREATE the USB drive?

.

Did you make the USB drive BOOTABLE? Using a boot program? like UNETBOOTIN?

If not, you need to do this!

You can check this, by inserting the USB drive into a different computer, and if it tries to AUTO load and auto install, then the USB drive was done correctly. and you have a different problem.

Customer: replied 1 year ago.
I bought a Microsoft USB Win 10 USB
Customer: replied 1 year ago.
My USB keyboard works and the Asus recognizes I have a mouse
Expert:  Quiksilver07070 replied 1 year ago.

YOu bought it from AMAZON? As they were the ONLY authorized retailer to sell the USB drives with Win10 on them

Customer: replied 1 year ago.
I bought it from Besbuy this morning in an actual MSFT box.
Expert:  Quiksilver07070 replied 1 year ago.

Does the USB drive WORK in OTHER computers?

.

If not, you might want to send it back and get a new one.

.

Its not entirely impossible that you got a DOA drive.

Expert:  Quiksilver07070 replied 1 year ago.

If the USB drive is recognized by other PC's, then maybe there is more to the BIOS settings.

.

Do you know your motherboard make and model?

Customer: replied 1 year ago.
My Lenova laptop recognized the USB but did not start booting from it
Expert:  Quiksilver07070 replied 1 year ago.

Did the USB drive COME WITH instructions in the package?

Expert:  Quiksilver07070 replied 1 year ago.

Maybe its not in the BOOTABLE format YET!

Ive never purchased a USB drive from MSFT before, so im not sure what to expect.

I am looking around on forums for anyone who has.

Customer: replied 1 year ago.
Instructions:
1. Insert USB into port
2. Power on computer and configure it to boot from USB drive
3. If prompted, enter product key
Customer: replied 1 year ago.
how can I tell mothereboard? It is an AMD Athlon II X2 220 Processor
Customer: replied 1 year ago.
the BIOS Setup utility recognizes:
1 Keyboard, 2 Mice, 4 Drives
Expert:  Quiksilver07070 replied 1 year ago.

Try using the USB port on the BACK of the PC, instead of the front......unless you are ALREADY doing so?

Expert:  Quiksilver07070 replied 1 year ago.

YOu have an ASUS computer, with AMD Athlon as the Processor......so you PROBABLy have an ASUS Mobo too.

Let me find the MANUAL for that PC, if i can.....do you have a model NUMBER for the ASUS computer?

Customer: replied 1 year ago.
CM 1630-06
Expert:  Quiksilver07070 replied 1 year ago.
  1. Please check the sticker label near I/O panel or PCI slots in the back of unit.
  2. The series number is ***** directly below the bar code after the word “SN.”
Customer: replied 1 year ago.
ABPDCG0994NV
Expert:  Quiksilver07070 replied 1 year ago.

Bare with me i am looking for a solution.

Please stand-by, and check back often

Expert:  Quiksilver07070 replied 1 year ago.

May i have your name for ASUS RMA process.

Send it to me at

***@******.***
Expert:  Quiksilver07070 replied 1 year ago.

We might be able to get you NEW hardware....maybe....im trying!

But need your name, as they are asking.

Customer: replied 1 year ago.
should I try to create a bootable CD and try that?
Expert:  Quiksilver07070 replied 1 year ago.

Lets give this a TRY.

.

Please power the unit off then Hold the ESC key and power the unit back on while holding the ESC key. That should get you to a boot screen and will allow you to select the USB drive.

Customer: replied 1 year ago.
I'm in the CM1630 BIOS Setup screen
Expert:  Quiksilver07070 replied 1 year ago.

When you held the ESC key down when you powered it on...it took you STRAIGHT to the BIOS screen???

Customer: replied 1 year ago.
When I pressed the Esc key it went directly to
Reboot and Select proper Boot device message
and it kept scrolling
So, I tried the Del button
Expert:  Quiksilver07070 replied 1 year ago.

remember the sequence.....

Power the machine completely off.

then HOLD the ESC key, while you power the machine BACK ON, and continue to hold the ESC key, until the boot menu appears.

If the BIOS screen appears instead.......i will have to recheck the manual.

Customer: replied 1 year ago.
I tried the ESC button again; it does not work
Expert:  Quiksilver07070 replied 1 year ago.

YES, you want to be on the SELECT PROPER BOOT DEVICE screen.

As soon as you see that, let go of the ESC key.

.

What do you mean it kept scrolling???

Is there anyway to take a small video? Like on your phone and share it?

Customer: replied 1 year ago.
okay, I'm at the Boot menu
Expert:  Quiksilver07070 replied 1 year ago.

Do you see the USB device with WIn10 on it?

Expert:  Quiksilver07070 replied 1 year ago.

What are the options?

Expert:  Quiksilver07070 replied 1 year ago.

Can you select the USB device? Is it listed as an option?

Customer: replied 1 year ago.
It says
Reboot and Select proper Boot Device or Insert Boot Media in selected Boot Device and press a key
Customer: replied 1 year ago.
I'm now at the Boot Menu
Expert:  Quiksilver07070 replied 1 year ago.

Oh, okay....and is the USB device listed as an option to select?

Customer: replied 1 year ago.
In Boot Device Priority, there is an option called Removable Device
Expert:  Quiksilver07070 replied 1 year ago.

YES....! select that!

Customer: replied 1 year ago.
I selected it and it is the 1st Boot Device
Expert:  Quiksilver07070 replied 1 year ago.

and it still wont boot up the WIN 10 installation process?

Customer: replied 1 year ago.
correct; I tried several times
Expert:  Quiksilver07070 replied 1 year ago.

HOld up....can you boot from the USB in OTHER computers?

I know it recognizes as a drive AFTER windows is loaded up, but, on a different computer, can you change the boot priority, and boot from this win10 USB, JUST TO SEE IF IT WILL EVEN BOOT PROPERLY. Just a thought, and somethign to try and rule out as an explanation.

Customer: replied 1 year ago.
will try now
Expert:  Quiksilver07070 replied 1 year ago.

after you try to boot from that USB on a diff computer.........in the BIOS of the problem computer, check these settings.

1- LAUNCH CSM-----make sure this is DISABLED.

2- SECURE BOOT CONTROL------make sure it is ENABLED

PRESS F10 to save and quit the BIOS. and try to boot from USB again.

Expert:  Quiksilver07070 replied 1 year ago.

the ASUS representative is going to RMA your computer, and wants you to check for any VISIBLE damage.

Dwight G (Asus Rep)

I will take care of all the paper work for you here, then email you the instructions you need after asking you just a few questions.

Can you please inspect the unit and let me know if there is any physical damage?

If the unit is found damaged during inspection and we are not informed before you send it in for repair, the repair facility will automatically reject the unit and send it back to you un-repaired.

Customer: replied 1 year ago.
There is no damage. I did open the computer and replace a defective hard drive
Expert:  Quiksilver07070 replied 1 year ago.

Yes, i understand that.....and i am putting this in the file.

.

They may want you to remove it.....i am checking....please stand-by

Customer: replied 1 year ago.
should I try to create a boot CD (before RMAing the device)?
Customer: replied 1 year ago.
I can't find PCM nor Secure Boot Control
Expert:  Quiksilver07070 replied 1 year ago.

I suppose you can try the BOOT CD, but we shoudl proceed with the RMA process, it will take a few days, and if you DO get it to work, then you can cancel the RMA.

.

Did the USB drive BOOT using a diff computer....im curious?

.

Alrighty, so you DO NEED to REMOVE the harddrive you put in, and if possible put the DEFECTIVE one back in...but if you dont have it, dont worry.....just remove the NEW hard drive.

Then EMAIL ME the following to continue the RMA process.

Please may I have your shipping address to create your RMA number? (Please note that P.O. Box or APO/FPO addresses are not accepted. This address must be a physical address.)

Please also provide an apartment, unit or a suite number if there is one.
Kindly state if this address is a residential or business address.

Expert:  Quiksilver07070 replied 1 year ago.

Really need your address to continue the process!!!

Customer: replied 1 year ago.
9 barrister lane, Middletown, nj 07748 residence
Customer: replied 1 year ago.
the USB booted off the Lenova laptop or at least I believe it did.... It presented a screen to select 64 or 32 bit...
Expert:  Quiksilver07070 replied 1 year ago.

The rep checked your warranty status....and its going to COST you to fix it.....just want you to be warned, yoru warranty expired in 2011

Customer: replied 1 year ago.
forget it... I'm not shipping it
Expert:  Quiksilver07070 replied 1 year ago.

So the USB does work......well...maybe your mobo needs repair after all that PC is about 5 years old now.

Expert:  Quiksilver07070 replied 1 year ago.

They will send you a box to ship it back in.......you DONT HAVE to send it back....and even if you DO, you dont have to pay....they can send it back.

Customer: replied 1 year ago.
nope, not worth it.
Expert:  Quiksilver07070 replied 1 year ago.

Ope, now have decided since you are OUT of warranty, that you will ALSO have to pay for the shipping too....

Expert:  Quiksilver07070 replied 1 year ago.

Yeah.....they are suggesting it is going to be a $200 repair, atleast that is the estimate for now

Expert:  Quiksilver07070 replied 1 year ago.

i will emial you the RMA number if you change your mind.

.

You can TRY to boot from the CD, as you mentioned....and you might get some luck there.

Expert:  Quiksilver07070 replied 1 year ago.

But, this machine is quite old to be putting Win10 on it......just as a suggestion.....you might not be able to run it effectively.

Expert:  Quiksilver07070 replied 1 year ago.

How did you come about determinig the original hard drive was defective anyways? Have you tried to hook it up to a diff computer to see if it still works.....and maybe the mobo is to blame instead of the hard drive?

Expert:  Quiksilver07070 replied 1 year ago.

If you are going to try and create a bootable CD ( or rather it has to be a DVD, as a CD does not have enough space on it ). Please let me know if you were successful in getting the PROBLEM COMPUTER to boot, and install WIN 10, as this would be the last suggestion to try. Please let me know.