Hello and THANK YOU for choosing JUSTANSWER.com
Okay, so you are trying to INSTALL Windows 10, from a USB drive, on a BRAND NEW Hard Drive.....that about correct?
So, you have selected the USB as the primary boot device within BIOS .....that is good!....atleast you know about this!
Secondly, WHO made the USB drive? Did you DL the Win10 ISO file, and then CREATE the USB drive?
Did you make the USB drive BOOTABLE? Using a boot program? like UNETBOOTIN?
If not, you need to do this!
You can check this, by inserting the USB drive into a different computer, and if it tries to AUTO load and auto install, then the USB drive was done correctly. and you have a different problem.
YOu bought it from AMAZON? As they were the ONLY authorized retailer to sell the USB drives with Win10 on them
Does the USB drive WORK in OTHER computers?
If not, you might want to send it back and get a new one.
Its not entirely impossible that you got a DOA drive.
If the USB drive is recognized by other PC's, then maybe there is more to the BIOS settings.
Do you know your motherboard make and model?
Did the USB drive COME WITH instructions in the package?
Maybe its not in the BOOTABLE format YET!
Ive never purchased a USB drive from MSFT before, so im not sure what to expect.
I am looking around on forums for anyone who has.
Try using the USB port on the BACK of the PC, instead of the front......unless you are ALREADY doing so?
YOu have an ASUS computer, with AMD Athlon as the Processor......so you PROBABLy have an ASUS Mobo too.
Let me find the MANUAL for that PC, if i can.....do you have a model NUMBER for the ASUS computer?
Bare with me i am looking for a solution.
Please stand-by, and check back often
May i have your name for ASUS RMA process.
Send it to me at
We might be able to get you NEW hardware....maybe....im trying!
But need your name, as they are asking.
Lets give this a TRY.
Please power the unit off then Hold the ESC key and power the unit back on while holding the ESC key. That should get you to a boot screen and will allow you to select the USB drive.
When you held the ESC key down when you powered it on...it took you STRAIGHT to the BIOS screen???
remember the sequence.....
Power the machine completely off.
then HOLD the ESC key, while you power the machine BACK ON, and continue to hold the ESC key, until the boot menu appears.
If the BIOS screen appears instead.......i will have to recheck the manual.
YES, you want to be on the SELECT PROPER BOOT DEVICE screen.
As soon as you see that, let go of the ESC key.
What do you mean it kept scrolling???
Is there anyway to take a small video? Like on your phone and share it?
Do you see the USB device with WIn10 on it?
What are the options?
Can you select the USB device? Is it listed as an option?
Oh, okay....and is the USB device listed as an option to select?
YES....! select that!
and it still wont boot up the WIN 10 installation process?
HOld up....can you boot from the USB in OTHER computers?
I know it recognizes as a drive AFTER windows is loaded up, but, on a different computer, can you change the boot priority, and boot from this win10 USB, JUST TO SEE IF IT WILL EVEN BOOT PROPERLY. Just a thought, and somethign to try and rule out as an explanation.
after you try to boot from that USB on a diff computer.........in the BIOS of the problem computer, check these settings.
1- LAUNCH CSM-----make sure this is DISABLED.
2- SECURE BOOT CONTROL------make sure it is ENABLED
PRESS F10 to save and quit the BIOS. and try to boot from USB again.
the ASUS representative is going to RMA your computer, and wants you to check for any VISIBLE damage.
Dwight G (Asus Rep)
I will take care of all the paper work for you here, then email you the instructions you need after asking you just a few questions.
Can you please inspect the unit and let me know if there is any physical damage?If the unit is found damaged during inspection and we are not informed before you send it in for repair, the repair facility will automatically reject the unit and send it back to you un-repaired.
Yes, i understand that.....and i am putting this in the file.
They may want you to remove it.....i am checking....please stand-by
I suppose you can try the BOOT CD, but we shoudl proceed with the RMA process, it will take a few days, and if you DO get it to work, then you can cancel the RMA.
Did the USB drive BOOT using a diff computer....im curious?
Alrighty, so you DO NEED to REMOVE the harddrive you put in, and if possible put the DEFECTIVE one back in...but if you dont have it, dont worry.....just remove the NEW hard drive.
Then EMAIL ME the following to continue the RMA process.
Please may I have your shipping address to create your RMA number? (Please note that P.O. Box or APO/FPO addresses are not accepted. This address must be a physical address.)Please also provide an apartment, unit or a suite number if there is one.Kindly state if this address is a residential or business address.
Really need your address to continue the process!!!
The rep checked your warranty status....and its going to COST you to fix it.....just want you to be warned, yoru warranty expired in 2011
So the USB does work......well...maybe your mobo needs repair after all that PC is about 5 years old now.
They will send you a box to ship it back in.......you DONT HAVE to send it back....and even if you DO, you dont have to pay....they can send it back.
Ope, now have decided since you are OUT of warranty, that you will ALSO have to pay for the shipping too....
Yeah.....they are suggesting it is going to be a $200 repair, atleast that is the estimate for now
i will emial you the RMA number if you change your mind.
You can TRY to boot from the CD, as you mentioned....and you might get some luck there.
But, this machine is quite old to be putting Win10 on it......just as a suggestion.....you might not be able to run it effectively.
How did you come about determinig the original hard drive was defective anyways? Have you tried to hook it up to a diff computer to see if it still works.....and maybe the mobo is to blame instead of the hard drive?
If you are going to try and create a bootable CD ( or rather it has to be a DVD, as a CD does not have enough space on it ). Please let me know if you were successful in getting the PROBLEM COMPUTER to boot, and install WIN 10, as this would be the last suggestion to try. Please let me know.