How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Iomega 1 TB HD S/N 97A9510F64 PN 3178600 Model LDHP-UP IMAC

Customer Question

Iomega 1 TB HD
S/N 97A9510F64
PN(###) ###-####
Model LDHP-UP
IMAC with 10.10.5 OS
Shows up on Desktop. “Get Info” shows using over 700 with over 200 remaining
In icon or folder view the folders or name show up but when you try to open the folder by double clicking or changing the left triangle by the name, nothing shows up.
Sometimes the blue file folders turn gray after awhile
If you try to eject it says it can’t because an application is using it (but I have no idea what that could be) if I shut off I get the message saying it was removed before ejected.
So, I hooked it up to a really old IMac laptop and same thing happened.
I put it in a new HD case but same problems.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 1 year ago.
I tried the chat. I get a chat message from DJ Dogg saying: Thanks. Now just confirm your settings and we're almost done. But,there is no place for me to answer. and the page just sits there.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.