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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 736
Experience:  Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
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I have a wireless trackball m570. The roller ball is working

Customer Question

I have a wireless trackball m570.
The roller ball is working and batteries are new. For some reason the mouse does not move.
I have turned the computer off and on; removed and reinserted the Logitech Unifying receiver.
What can I do as my computer is useless and the trackball is the only comfortable mouse I use.
Submitted: 1 year ago.
Category: Computer Hardware
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing JustAnswer.com

I have reviewed your question, and just want you to know, that I am working on an answer for you. In my searching for your answer, it may happen that I will need more information from you and I may reply back to you before giving an answer. Please check back often.

Expert:  Quiksilver07070 replied 1 year ago.

Have you installed the REQUIRED software?

SetPoint Logitech Control Center

AND

Logitech Unifying Software

Expert:  Quiksilver07070 replied 1 year ago.

You may also try to RESET the trackball orientation settings

Expert:  Quiksilver07070 replied 1 year ago.
  • Click the My Mouse tab at the top of the SetPoint (required software) Settings Window.

  • Click the orientation icon on the left toolbar to display the Orientation Settings screen.

  • Click the Set Orientation button and roll the trackball forward to align the trackball motion with the pointer motion.

    NOTE: You can click the "?" next to Orientation Settings at the top for details.

  • Click Apply to save your settings and then OK to exit.