Read this entire reply before responding
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. If you need a part you are still required to pay and needing a part is not covered by the satisfaction guarantee (that would be impossible). There are a few different things that can cause this type of problem and a couple different parts can make it act what seems like wonky, so we would need to troubleshoot to find out for sure. Please let me know exactly what it does when you try to print. I do not do calls, so if you accept the call offer I will not be working with you, you will be working with someone else who may not be as familiar with your problem.
A factory reset is not going to help it connect to a network. I will opt out for you.
on a printer unplugging it from the wall while it is still turned on and leaving it off for a few minutes before turning it back on will reset it