Hi John, I'm Joel - hopefully I can assist you today.
The first thing we can try is make sure the most recent drivers for the scanner are installed
You should be able to find them here
Let me know how you go
Thanks John. Does the driver software have any selfupdate utilities? If it does you can follow that through to ensure most up-to-date driver. I would also run Windows Update and make sure all updates have been installed. Now, one thing I have been reading is that Windows Fast Startup (a new feature with Windows 10) can sometimes cause driver issues with certain devices. It may be worth following this article here to turn off Fast Startup, then turn off and back on and see if the scanner is then detected. Let me know how you go.
Thanks John. That sounds good at least the scanner is being detected and no USB device detection issues in Device Manager. Are you running the most recent version of the VueScan software? If not I would try to get the most recent release. I would uninstall your current version, reboot, then do a fresh install of VueScan (just incase there is some driver conflict happening, a fresh install may fix that). Let me know how you go
Thanks John. So your running the most recent version of the professional edition? The only other thing I can offer is to setup a remote access session and have a look, I would check Device Manager and see if I can manually force it to load the drivers
Let me know if you'd like me to take a look, otherwise I can provide some steps to manually load the driver, failing that I can opt-out and see if another expert on here has some more ideas to get this working for you
No worries John I understand. I found another user had success following these instructions, although it was for a different scanner model. Still wroth a try:
Download VueScan from Hamrick
Connect the scanner
Open device manager (right click on my computer, choose properties, click on device manager link on left hand side)
Find the scanner (unknown device usually)
Right click, and select “update driver software”
Choose “browse my computer for driver software”
Click browse and browse to c:\VueScan
Click next etc until finished
hi John, check this YouTube video here: https://www.youtube.com/watch?v=0xoQzirzUkE Does that work for you?
Hi John. You could try and change the compatibility settings for the VueScan application, just in case for some reason its causing the application to crash. I would also check Run this program as an Administrator (not sure if you are doing this already?)
Change compatibility settings manually
These steps will not work with programs that are part of Windows, like Paint or Windows Media Player, or with apps you get from the Windows Store.
Swipe in from the right edge of the screen, and then tap Search.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.)
Enter the name of the program in the search box, press and hold (or right-click) the search result, and then tap or clickOpen file location.
Press and hold (or right-click) the program icon, tap or click Properties, and then tap or click the Compatibility tab.
Select one or more of the settings (see the table below for more info).
If you want to apply the settings for that program to all accounts on the PC, tap or click Change settings for all users. You might be asked for an admin password ***** to confirm your choice.
When you're done, tap or click OK.
For the compatibility settings I would select Windows XP SP3 to start with, you could also try Windows 7. Again, not sure if this is related to the issue as it sounds more driver/usb related than anything but still is worth a try.
Hi John, when you say had success with the Win7/8 compatibility modes, does that mean it worked ok for you or still eventually failed? I'm almost out of ideas on this one. You have probably done this already but with VueScan do you know if you running the most recent version, does it have a check for updates feature?
Thanks John. Yeah I did look over the notes and see the latest has compatibility improvements for Windows 10. What I have been reading with issues regarding VueScan freezing on Windows 10 and they suggest if Windows 10 uses its own generic scanner driver and it's clashing with VueScan's driver? You could double check Device Manager and properties of the scanner to find out what driver the systems is actually using for it. Failing that, as a test you could download a trial of Scanitto Pro (https://www.scanitto.com/download.html) and see if that behaves any different (just for curiosity sake). I'd be interested to know. Other than that I will keep researching and see if I can think of anyone else to try. But also let me know if you'd like me to opt-out and that way another expert may have some other ideas to try that I haven't thought of, Cheers, Joel
Hi mate, would you like me to open this up for other experts, I think we've tried almost everything that I can think so, so I think I'm out of ideas unfortunately