Hi, and welcome to Just Answer. My name is ***** ***** I will be assisting with your question.
When long ago was the keyboard working alright?
Sorry, I meant how long ago.
Also, are you using a laptop or desktop? And, are you replying back to me using the same computer with the keyboard issue?
You can reply back to me by typing in the 'Reply' box below and clicking the 'Reply' button.
Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with resolving this issue with your keyboard?
No, there would be no extra charge for this service.
To connect to the remote session, please open up the following remote link now:
When the disclaimer page comes up, click 'I agree'.At the next page, download the remote file - an 'Elsinore Screen Connect' file will be downloaded.OPEN/RUN that file, and I'll be connected. Thank you
Could you please close the Kaspersky window? Your screen is showing at my end now.
Please post here once the system restore process has finished.
Are you able to use the mouse and keyboard now?
Please re-connect back the remote session using the link below:
Ok, could you please open System Restore and select the restore point dated 11/3/15 (automatic restore point) and restore it to that date. This will bring back the internet and we can then re-connect remotely again.
Ok, please re-connect back the remote session using the link below:
Please use the above link.
Ok, I think you are having some issues with the old link. Please use the new session link below:
Let me know if you are having any issues connecting.
I've shortened the remote session link for you. Please open the following link on the system with the issue in question.
Please rate my service above.