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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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My daughters computer will not turn on the screen stays

Customer Question

My daughters computer will not turn on the screen stays black
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

First off, please press and HOLD down the Power button for atleast 20 seconds, until the laptop switches off completely with a tick sound, and then release the button.

Next, press the Power button one more time - does it turn on all right this time?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
No
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is this a desktop computer monitor, or a laptop?

Customer: replied 1 year ago.
Laptop
Expert:  Nathan replied 1 year ago.

Make/model?
If you connect an external monitor, can you view anything on it?

If you hold a flashlight to the screen, can you make out an image on it?