Hello and thank you for your question, I look forward to assisting you today. Is this a SanDisk USB drive? Also, what version of Windows are you using?
My apologies, but I am unable to contact you by phone at this time.
I'm sorry but I am not setup for any phone calls. I would be happy to proceed here if you like?
I can help but you need to give me a little more information please.
From your original question you indicated the SanDisk goes off when the screen goes off. I presume that is when you have it plugged into the Samsung notebook?
Okay, and this is running Android correct?
Okay. First go into settings and locate Display and Wallpaper. When you get there, tap on Screen timeout and change it to the longest time available. Next locate Daydream and turn it off, then let me know when you have completed those items. Disregard the free trial message please.
How's it going?
Under Settings, is there a Battery setting?
Sorry, but I lost my connection for a bit. Is there a power saving mode? If there is make sure it is turned off.
Also, what version of Android are you running?
Okay, you will need to disable power saving mode so your music will continue to play. Keep in mind though that will cut your battery time down as well.
Are the power saving modes separate or is there just one?
Are you playing music directly from the SanDisk?
That's okay, I was just asking if that is how you were doing it.
I'll be here
You can always insert it into your Windows PC to check it as well.
Have you used the SanDisk anywhere else today?
If the songs were there and now they are not, the only thing that could have happened is you have unknowingly moved them or deleted them?
Plug your SanDisk into your Windows PC and check it.
Just plug it into any USB port. You can come back here anytime and post and I will respond as soon as I can.
How do you connect your SanDisk to your Samsung?
Can you give me the model number of the Samsung please?
Thank you. Give me a minute please.
Now I have a little clearer picture of what we are dealing with. You have what is called a micro SD memory card. It is a possibility it just didn't have enough time to read the card. If your Windows computer is new enough, you may be able to insert the card into it to check it.
That is probably the settings on your player. Most can be set to either play individual songs and stop or play continuously. Check the settings.
Okay. I will check a little more and see what I can find.
In order for you to play consecutive songs, you will need to create a playlist then add individual songs to it. Your manual might explain a little more clearly for you, but I can certainly try to walk you through it if you like? Please let me know how you would like to proceed.