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Dan
Dan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1462
Experience:  25 Years repairing and installing computers. Comp TIA+ Certified
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This is my first experience with SanDisk. After I loaded

Customer Question

This is my first experience with SanDisk. After I loaded some songs on the disk and installed in my notebook, the problem with the SanDisk,is it goes off when the screensaver goes off. What do I do
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Is this a SanDisk USB drive? Also, what version of Windows are you using?

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Dan replied 1 year ago.

My apologies, but I am unable to contact you by phone at this time.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can
My cell number(###) ###-####
Expert:  Dan replied 1 year ago.

My apologies, but I am unable to contact you by phone at this time.

Customer: replied 1 year ago.
My cell (###) ###-####When do you plan to call me.?
Expert:  Dan replied 1 year ago.

I'm sorry but I am not setup for any phone calls. I would be happy to proceed here if you like?

Customer: replied 1 year ago.
I'm getting frustrated. Can you help or do you justneed to forget it and give me back my $'s.
Expert:  Dan replied 1 year ago.

I can help but you need to give me a little more information please.

Customer: replied 1 year ago.
What do you need
I bought a Pixtor 16 g micro SanDisk with adapter to cooy the music off my pc and play on my Samsung 10.1 notebook Android.
Your email is difficult to use. I tyoe letters and they have delay b/4 coming on my screen.
Customer: replied 1 year ago.
My windows has been upgraded to a 10 on my pc
Expert:  Dan replied 1 year ago.

From your original question you indicated the SanDisk goes off when the screen goes off. I presume that is when you have it plugged into the Samsung notebook?

Customer: replied 1 year ago.
sir when I insert thr SanDisk into Samsung notebook. It played music until notebook went into screensaverabout 3 minures of playing
Expert:  Dan replied 1 year ago.

Okay, and this is running Android correct?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
How do I get that free trial message from appearing every time I answer your questions
Expert:  Dan replied 1 year ago.

Okay. First go into settings and locate Display and Wallpaper. When you get there, tap on Screen timeout and change it to the longest time available. Next locate Daydream and turn it off, then let me know when you have completed those items. Disregard the free trial message please.

Expert:  Dan replied 1 year ago.

How's it going?

Customer: replied 1 year ago.
Not going....my display/ wallpaper has 3 options
1.Home Screen
2. Lock Screen
3. HOME and Lock screen
Also no Daydream
Expert:  Dan replied 1 year ago.

Under Settings, is there a Battery setting?

Customer: replied 1 year ago.
Power Saving mode:
CPU
screen power savings
turn off hapticfeedback
Customer: replied 1 year ago.
how is it going
Customer: replied 1 year ago.
are you notreceiving myemails
Customer: replied 1 year ago.
are you receiving my emails
Customer: replied 1 year ago.
R U there
Expert:  Dan replied 1 year ago.

Sorry, but I lost my connection for a bit. Is there a power saving mode? If there is make sure it is turned off.

Expert:  Dan replied 1 year ago.

Also, what version of Android are you running?

Customer: replied 1 year ago.
I sent you an email that I had a power saving mode with 3 settings:
1. CPU
2. Screen power savings
3. Turn off hsptic feedback
Customer: replied 1 year ago.
where do I find what version of android
Customer: replied 1 year ago.
version 4.1.2
Expert:  Dan replied 1 year ago.

Okay, you will need to disable power saving mode so your music will continue to play. Keep in mind though that will cut your battery time down as well.

Customer: replied 1 year ago.
it is in a light grey color and will not let me uncheck
Expert:  Dan replied 1 year ago.

Are the power saving modes separate or is there just one?

Customer: replied 1 year ago.
ok I have uncheck all 3 of the settings. If I have the notebook plugged to electricity it is not using battery, right
Expert:  Dan replied 1 year ago.

Correct.

Expert:  Dan replied 1 year ago.

Are you playing music directly from the SanDisk?

Customer: replied 1 year ago.
I want to.
Expert:  Dan replied 1 year ago.

That's okay, I was just asking if that is how you were doing it.

Customer: replied 1 year ago.
be back in 30 minutes
Expert:  Dan replied 1 year ago.

I'll be here

Customer: replied 1 year ago.
ok gonna insert the sandisk. I noticed when I had the disk in a few minutes ago, all the songs I thought I had copies to the disk were gone.
Expert:  Dan replied 1 year ago.

You can always insert it into your Windows PC to check it as well.

Customer: replied 1 year ago.
Well, they're not there. Do you have a thought. We left town today and I'm not home where I can recopy the songs
Expert:  Dan replied 1 year ago.

Have you used the SanDisk anywhere else today?

Customer: replied 1 year ago.
no
Expert:  Dan replied 1 year ago.

If the songs were there and now they are not, the only thing that could have happened is you have unknowingly moved them or deleted them?

Expert:  Dan replied 1 year ago.

Plug your SanDisk into your Windows PC and check it.

Customer: replied 1 year ago.
i don't know how. i will be returning home Sunday. I will re load as soon as I can but will contact you then. How will I contact you
Expert:  Dan replied 1 year ago.

Just plug it into any USB port. You can come back here anytime and post and I will respond as soon as I can.

Customer: replied 1 year ago.
plug what and whatis a usb port.
you have a very sorry email.
Expert:  Dan replied 1 year ago.

How do you connect your SanDisk to your Samsung?

Customer: replied 1 year ago.
the Samsung notebook has a small slot on the topof it.the 16meg issmalland fits in it.
Expert:  Dan replied 1 year ago.

Can you give me the model number of the Samsung please?

Customer: replied 1 year ago.
SCH-1925
Expert:  Dan replied 1 year ago.

Thank you. Give me a minute please.

Customer: replied 1 year ago.
i reinserted thedisk and the songs are there now, go figure
Expert:  Dan replied 1 year ago.

Now I have a little clearer picture of what we are dealing with. You have what is called a micro SD memory card. It is a possibility it just didn't have enough time to read the card. If your Windows computer is new enough, you may be able to insert the card into it to check it.

Customer: replied 1 year ago.
Well it played the firstsongandstopped.Drat I wanted it to continue and play all
Expert:  Dan replied 1 year ago.

That is probably the settings on your player. Most can be set to either play individual songs and stop or play continuously. Check the settings.

Customer: replied 1 year ago.
Going to bed will resume tomorrow. I have no idea what tocheck in the settings, never seen that
Expert:  Dan replied 1 year ago.

Okay. I will check a little more and see what I can find.

Expert:  Dan replied 1 year ago.

In order for you to play consecutive songs, you will need to create a playlist then add individual songs to it. Your manual might explain a little more clearly for you, but I can certainly try to walk you through it if you like? Please let me know how you would like to proceed.