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I have a self built desktop with an MSI motherboard, its not a bad brand and usually rather reliable. I understand that you have a MSI laptop.
Question. In the aptio setup utility, im assuming if you use your keyboard and select exit. That it doesnt boot into windows?
Inside the setup utility, does it show your hard drive listed? Also, does it say you are in legacy or uefi mode?
So it doesnt show your hard drive.
Are you currently set to legacy, or uefi mode?
Or did you mean its set to legacy + uefi?
With your hard drive not showing this could either be a hard drive failure, a temporary fault. Or somehow your settings got changed..
Lets try setting it to Uefi with csm Legacy first. Then saving settings and exiting. And seeing if it will start.
If not, try removing the power cord and battery. Then pressing and holding power for 30 seconds. Then inserting the battery and power cord and pressing power normally to start it. Does the same thing happen?
If so, go back to uefi mode and we will work from there.
Id still like you to try all the steps I mentioned, besides removing the battery. Change to Uefi plus legacy. Then remove the power cord and hold the power button for 30 seconds solid with the machine off..
Then try to start, what happens?
Ok.. if you chamged to uefi + legacy and save dt hat setting and tried to start, and it still wouldnt go past the aptio setup- utility.
Then your hard drive isnt being read. So what we need to do is get under the hood of that machine and remove both the hard drive and the ssd drive.
Blow out the connectors, and then reconnect them.
The guide below shows how to disassemble the machine, and where the SSD and Hard drive are located.
Hopefully this gets your hard drive to be recognized. If not, we may have to replace the hard drive. which isnt overly expensive but involves a bit of work considering youd have to reinstall windows and your drives on the new hard drive. So lets try to remove and re insert the hard drive and see if that solves the issue.
On a side note, I have to take a lunch break, and will be back in roughly 35 minutes.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hi, ive just returned from lunch. My apologies for the delay.
Were you able to remove and reinstall the Hard drive and SDD>?
Ok, to be clear you found both the SSD and Hard drive.
Now that you have removed them and reinstalled them. When it launches into the aptio setup utility, Do you see your hard drive listed anywhere?
Maybe in a boot section, or devices and peripherals? Definitely checked boot options, and if you have it check advanced > sata configuration and see if your hard drive is listed there.
To be clear, you seen it in the Advanced Sata section?
If so, can you check the boot section and see if it also sees the Kingston or any other hard drive.
If you dont see it in boot. Then check all screens, we need to enable CSm and disable secure boot. That may help the hard drive to be recognized in the boot section.
Also, in advanced sata are you in AHCI mode or another mode?
leave numlock state on. But Disable fast boot.
Then.. Save settings and exit. Then restart.. Does it still go into the aptio utility? If so. Specifically in the boot section what exactly do we see?
Ok, so under this section.. FIXED BOOT ORDER
Its Showing Hard disk as the first boot option.. But it doesnt actually give the hard disk a name, such as kingston or something else.. can you try and change the boot order and see if it shows any options to show that have any identifying models or serial numbers?
Ok, on the aptio screen do you see an option anywhere that says restore defaults and exit?
if so, try that.. Does it go back to the aptio screen?
Ok, lets disable secure boot support..
That may help t he hard drives show back up. ( but before you disable it, check the boot section and see if any hard drives are showing now~)
Ok.. It may be a hard drive failure.. At this point its looking likely.. That, or maybe your BCD ( boot file ) is messed up. But still, even if the files were corrupted the bios should still see the drives.
Since its not seeing the drives at all.. Seems one of both are corrupted.
Normally, your boot sector and windows install would be on the SSD. So lets try a two part process.
Open the machine, Remove the regular HDD.. And then try to boot. Can it boot, or recognize any hard drive at all in the boot section?
If not, then shut down the machine, open it and remove the SSD and insert the HDD. then it should not boot, but we need to know if we can now see the HDD in the boot section listed with its model or serial.
The results of this test should help us narrow down the cause and resolution to the issue.
Take your time. Im just sending this response so it alerts me when your new reply comes in~
Ok, getting the HDD recognized is a must if were going to get the computer to boot.
Question though, are you seeing it in the boot section.. Or in the advanced section?
Ahh.. thats still a problem then.. Has to show in the boot order section or else the Bios cant choose the drives as a boot device.
Did you update the bios recently.. Anything happen prior to this issue occuring that might be related or relevant ?
Weve ran through the needed steps a few times.. Even repeated them. Whats certain is that if we cant get the hard drives to show in th eboot section, the computer wont boot.. As it cant see the hard drives as devices it could boot from.
What Im concerned with, and why I havent suggested replacing one drive or the other is.. When we remove the SSD , we should be able to select the HDD or see it in the boot section. Or vice versa. If we cant see either in the boot section then its probably not the drives but rather the bios.
Question.. How long have you had this laptop.. Less t hen 1 year, or more then 1 year?