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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 203
Experience:  Working to keep PC-type computers working since 1988.
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HelloI have a Toshiba external hard drive which I purchased

Customer Question

I have a Toshiba external hard drive which I purchased several months ago to do a back-up for my computers. I have now tried to access this hard drive to no avail. When I connect t my lap-top it indicates that the hard-drive is working properly, but I cant get access. The hard drive just makes a repeating whirring and clicking noise. I am worried as the hard drive is now my only source for years of family photos. Can you help me.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Dan replied 1 year ago.
Hello and thank you for your question. I look forward to assisting you today. Does the drive use a separate power supply or do you just plug it into a USB port?

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