Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows XP, VIsta, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.
Hi, thank you for writing back with that information. Are you installing a USB 3.0 drivers from a CD or DVD provided with a USB-device that you want to use in your computer?
Can you please tell me the error message that you got when installation fails? Or does it simply stop and disappear?
Also, can I remotely access your computer so that I can directly check and fix the drivers issue while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.