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Gary Jensen
Gary Jensen,
Category: Computer Hardware
Satisfied Customers: 54
Experience:  Functional Systems Administrator at Hill Air Force Base, OO-ALC/309SMXG
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I have a logitech 525 webcam installed it works but wen iI t

Customer Question

I have a logitech 525 webcam installed it works but wen iI hit preferences it says the operating system is not presently configured to run this application I am using windows 7 pro I have logitec soft warelws 251 installed
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

When did you first start having this issue with the Logitech software?

May I connect remotely to assist you with the issue now?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
how do we do that
Customer: replied 1 year ago.
just todayjust now
Expert:  Barun replied 1 year ago.

OK, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=cbe3bef0-d740-46fd-ba49-cd4368e412b9

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Expert:  Barun replied 1 year ago.

I have forwarded your question to our other experts now, who can assist further with the issue; please do NOT rate until your issue has been resolved (or you will be charged.) Thank you.

Expert:  Gary Jensen replied 1 year ago.

Hi there, my name is ***** ***** I will assist you from here. Can you please tell me what computer make and model you have this webcam installed on? Just to confirm: The webcam is a Logitech 535 and it is running on your computer with Windows 7 professional. Is it 32- it or 64-bit?

Customer: replied 1 year ago.
the logitech is Hd 525
Customer: replied 1 year ago.
windows 7 professional sp1
64 bit
Customer: replied 1 year ago.
are you here
Expert:  Gary Jensen replied 1 year ago.

I am here now. Thanks for replying so quickly.

Expert:  Gary Jensen replied 1 year ago.

I am seeing that you are offline. This after you made a request for my help to remote in to your computer. Is this still what you would like?

Thanks,

Gary