Hi, and thank you for asking your question.
When did you first start having this issue with the Logitech software?
May I connect remotely to assist you with the issue now?
Please reply back using the box below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
I have forwarded your question to our other experts now, who can assist further with the issue; please do NOT rate until your issue has been resolved (or you will be charged.) Thank you.
Hi there, my name is ***** ***** I will assist you from here. Can you please tell me what computer make and model you have this webcam installed on? Just to confirm: The webcam is a Logitech 535 and it is running on your computer with Windows 7 professional. Is it 32- it or 64-bit?
I am here now. Thanks for replying so quickly.
I am seeing that you are offline. This after you made a request for my help to remote in to your computer. Is this still what you would like?