How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tejas A. Tandel Your Own Question

Tejas  A. Tandel
Tejas A. Tandel, Computer Software Engineer
Category: Computer Hardware
Satisfied Customers: 21
Experience:  computer engineering
32711602
Type Your Computer Hardware Question Here...
Tejas A. Tandel is online now
A new question is answered every 9 seconds

We have a tachi SMS 100 storage device that no one knows the

Customer Question

We have a Hitachi SMS 100 storage device that no one knows the password ***** The defaults do not work. How can we reset the password, or blank it out? Going into maintenance mode to do a factory reset requires a password ***** access it.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Tejas A. Tandel replied 1 year ago.

Hi Sir, I would like to assist you.

Please try,

User: root
Password: storage

If it does not work try,

login = system
pass = manager

Please let me know if you still get the issue.

Customer: replied 1 year ago.
We have tried those UID and Passwords. They do not work. At one point or another, the information was changed. We are resurrecting this unit to use as a backup device. We know the IP address, we need to factory reset the device. in order to do a factory reset, we go into maintenance mode, and then use a web interface to access the gui. This is where we do not know the password. we have also tried to use the hcs2 software, and without the password, we are unable to connect.
Customer: replied 1 year ago.
The big question is, how do we factory reset the device if we don't know the password?
Expert:  Tejas A. Tandel replied 1 year ago.

Sir, I am not sure about factory reset. I will allow other experts to work on this request.