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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 728
Experience:  Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
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I bought the OPTIC FILM 82991SE SCANNER IN NOVEMBER 2014 AT

Customer Question

I bought the OPTIC FILM 82991SE SCANNER IN NOVEMBER 2014 AT B& H IN NEW YORK
I USED IT UNTIL MY HUSBAND DIED IN DECEMBER AND HAVE NOT TOUCHED IT SINCE
I HAVE BEEN TRYING TO SCAN THE SLIDES THAT WE COLLECTED OVER 50 YEARS
MARRIAGE AND THE SCANNER IS NOT RESPONDING I WROTE IN THE SERIAL NO
26225-24FC7-S24X5-N95K7-BH5N9-TLLSU IT WILL NOT ACCEPT IT
PLZ HELP
LYNN
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 1 year ago.

Hello and welcome to JA.

I think the only way we will be able to help fix this, is with a remote session.

I connect to your computer, and fix the issue, while you watch and wait.

Sound like something youwould like to do?