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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 5324
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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I need assistance installing an HP 7410 printer

Customer Question

I need assistance installing an HP 7410 printer
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  sudipto_dutta replied 1 year ago.

Are you using an USB cable to connect the printer with the PC ?

Customer: replied 1 year ago.
Expert:  sudipto_dutta replied 1 year ago.

Is it a new printer ?

Customer: replied 1 year ago.
No
Expert:  sudipto_dutta replied 1 year ago.

Did you try to change the USB cable of the printer , because only a defective USB cable can cause this problem.

Customer: replied 1 year ago.
I have a second cord and will try that...
Expert:  sudipto_dutta replied 1 year ago.

Yes, please try it and let me know the result then, we can try other solutions.

Customer: replied 1 year ago.
No luck...
Expert:  sudipto_dutta replied 1 year ago.

Just connecting the cable will not help, you have to reinstall the driver from the begining and this time do not connect the printer at first, start the installation and when it ask you to connect the printer then, connect the printer with the PC. Please disconnect the printer from the PC and then start the reinstallation.

Customer: replied 1 year ago.
ok
Expert:  sudipto_dutta replied 1 year ago.

Thanks

Customer: replied 1 year ago.
I disconnected the printer USB cord, re-installed the driver, reconnected the USB cord and tried to print. No luck.
Expert:  sudipto_dutta replied 1 year ago.

Sorry for replying you late, please reply me back, if you want to continue.