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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 10649
Experience:  Working to keep PC-type computers working since 1988.
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LENOVO 0A65619 THINKPAD USB 3.0 SECURE DRIVE all of a sudden

Customer Question

LENOVO 0A65619 THINKPAD USB 3.0 SECURE DRIVE
all of a sudden I cannot see this drive.. told to reformat
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Was the USB drive subjected to any kind of shock or damage or heat or cold, bumped about, dropped, etc. before the problem occurred?

Also... check the USB port on the computer. Try using a different USB port on the computer, preferably one that is far distant, physically, from the previously used USB port.

Given that the drive is listed as 'USB 3.0' it may not work if your USB port or ports are not operating in USB 3.0 mode. Or, if they cannot. So also check in Device Manager and see if you have USB 3.0 ports still.

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