Hi. My name is***** you for your question and the opportunity to assist.
In order to remove the encryption the drive should be cleaned using the
Diskpart utility. Removing encryption also removes any data on the drive as well.
If you let me know which version of Windows you are using I can give instructions.
This is a command line utility and can be a bit difficult to use if you're unfamiliar
with the program. I can connect to your machine remotely and perform the work
as you look on while we're on the phone if you're interested?
Not a problem. Thanks for the update. Just post a reply here when you return and we can take care of this.
Hi. I hope you're not having to work on this long holiday weekend. Are you still needing assistance with your Iomega drive?