Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.
Microsoft has systems in place to protect your account so if too many incorrect attempts are made to reset the password ***** will lock you out for 24 hours. During this 24 hours you must not try to reset the password. Once the full 24 hours has passed do the following:
To reset your password:
Click this link: Reset your password.
Choose the reason you need your password ***** then click Next.
Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
Enter the characters you see on the screen , then click Next.
If you've added security info to your account, they will send a one-time code to the alternate phone number or email address you gave. After you enter that code on the next screen, you'll be able to make a new password
If you need further help or get stuck at any specific point reply to me for more help.
Sorry there was a problem with the link, go to this link after 24 hours http://go.microsoft.com/fwlink/p/?LinkId=242000