How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Computer Hardware
Satisfied Customers: 11655
Experience:  25+ Years Experience in Computer Hardware. MCSE, MCP, ICCP - Asus, Acer, Dell, HP, Compaq, Sony, Alienware, Lenovo.
Type Your Computer Hardware Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I purchased a Pioneer BDR-XD05S at Best bUy Dell and

Customer Question

I purchased a Pioneer BDR-XD05S at Best bUy for my Dell and it will not play or even recognize a disk is loaded
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Michael Hannigan replied 1 year ago.
Hello. My name is***** can help you with your question. In order to use this drive, you'll need to download the appropriate software for your system. You can download the installation software from the following page: If it still does not operate with that software, then you may have received a defective unit. If that's the case I would suggest just exchanging it for a replacement. Please let me know if you still questions. Mike