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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Acer axc-605-ur27 shows not cd/dvd drive available

Customer Question

acer axc-605-ur27 shows not cd/dvd drive available
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
I can help you with this issue, to start with I need to ask you some questions.
What version of Windows do you have on this machine, Windows XP, VIsta, Windows , Windows 8 ?
When did you first notice the problem?
Does it only say the CD drive isnt available when you insert a cvd, or just a cd, or can you not access the drive at all?
Also, is this the internal cd drive thats installed in the tower. Or, are you using an external USB cd / dvd drive?
Thank you,
Dustin S.