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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 2428
Experience:  12+ years experience. Expert in various softwares and hardware devices.
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Trying to get my magic jack renewed

Customer Question

trying to get my magic jack renewed
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Jins M. N. replied 1 year ago.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
1. Go to http://my.magicjack.com/ to open Magic Jack account management site.
2. Log in using your telephone number and the password ***** created during your Magic Jack registration. If you do not remember the password, click "Remind me by email."
3. Click on "Customer Care" and choose "Extend Your License."
4. Choose your renewal term. You can renew your license for one year, three years or five years.
5. Enter your credit card information, including your billing address and zip code, to complete your renewal.
Regards
Jins
Customer: replied 1 year ago.
I am getting that answer
log-id(350293180) Authfail AVS fail oracle_magic.com
Expert:  Jins M. N. replied 1 year ago.
Okay, when you login to http://my.magicjack.com/ can you see your account details ? Did you try to login from another computer ?
Regards
Jins