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Jason Jones
Jason Jones, Computer Technician
Category: Computer Hardware
Satisfied Customers: 14984
Experience:  10+ years of work experience.
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I have an ASUS desktop with 8 GB RAM, I installed another 8GB

Customer Question

I have an ASUS desktop with 8 GB RAM, I installed another 8GB in the second slot. BIOS sees 16 GB but Windows only sees 8 GB
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
What's the model number of your ASUS desktop, please?
Keep me posted.
Customer: replied 1 year ago.
M32AD
Expert:  Barun replied 1 year ago.
Okay. Does Windows show the following info, by any chance:
Installed Memory (RAM): 16.0 GB (8 GB usable)
Keep me posted.
Expert:  Barun replied 1 year ago.
Also, press the Windows key + R (on your keyboard) to bring up the RUN box, and then type in winver and press ENTER.
What's the version of Windows, e.g. Home Premium, Basic, Ultimate, listed?
Keep me posted.
Expert:  Barun replied 1 year ago.
Hi, are you still there? Do let me know.
Customer: replied 1 year ago.
Windows shows installed RAM 8.0 GM (7.88 GB usable)
winver: Windows 8 v 6.3
Expert:  Barun replied 1 year ago.
Okay. Where did you purchase the additional RAM from? Also, please remove and re-seat the new RAM module once; does this make any difference to your issue?
Keep me posted.
Customer: replied 1 year ago.
The BIOS sees the RAM and doesn't report any problems
Expert:  Barun replied 1 year ago.
Okay. Now, please swipe down your cursor at the top-right corner of the screen to bring up the Charms bar, and then click Settings > Control Panel.
In the Control Panel window, click System and Security > Administrative Tools.
Now, scroll down to and open up "Windows Memory Diagnostic".
In the window that opens up, "Restart Now and Check for Problems".
Allow the system to restart and run the Windows Memory Diagnostics Tool automatically. Done that, check if this resolves the memory issue all right.
Do keep me posted. Thank you.
Customer: replied 1 year ago.
No problem reported.
No change in issue.
Expert:  Barun replied 1 year ago.
Hmm, all right. Let me open up your question to our other experts now, who will be able to assist you further with this issue. Kindly do not rate until your issue has been resolved for good.
Thank you.
Expert:  Jason Jones replied 1 year ago.





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Hello,
My name is Jason. I look forward to helping you today.
Let's test the memory sticks. Remove the OLD memory stick. When you do that, how much memory is availabl in Windows?
-Jason
Customer: replied 1 year ago.
The computer does not boot with only the new memory stick. So it would appear the new memory stick is bad. Seems strange that the BIOS sees 16GB and gives no error message if the stick is bad.Old/original stick: Samsung 8GB 2Rx8 PC3 - 12800U-11-13-B1
New memory stick: Kingston 8GB DDR3 PC3-12800 1600MHz DIMM
Expert:  Jason Jones replied 1 year ago.
That is absolutely correct. It is best to not mix different types of memory. At this point, the next step would be to return the new stick of RAM and purchase another Samsung 8GB 2Rx8 PC3 - 12800U-11-13-B1 of RAM.
Customer: replied 1 year ago.
Thank you.
Expert:  Jason Jones replied 1 year ago.
You are super welcome.
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
I look forward to your rating of my help on this page.
Thank you,
-Jason
Expert:  Robert M. replied 1 year ago.
Hi, I'm Robert and I'll be helping you with your computer question.
Have you got a 32 bit or 64 bit version of windows 8?
the 32 bit versions can only handle 8gb of RAM
to tell which you have
open the control panel and select system and security
it should say system type under the system heading and that will say 32 or 64 bit
Expert:  Robert M. replied 1 year ago.
i am doing some more research and the 2rx16 is DDR2 memory not DDR3
they shouldnt even fit in the same slots.
if they do try swapping them but i think the problem may be that the memory just doesnt match and while the bios will see i have 8 here and 8 there and that makes 16 windows doesnt see a continuous 16gb of memory it sees one 8gb or two sets of 8 and it just grabs one of them.
Expert:  Jason Jones replied 1 year ago.
The 32 bit version of Windows 8 only supports up to 4GB of memory. If you wish, you can do research anywhere and you will find that to be a fact.
Again, the problem is that you installed the wrong type of ram. You will need to remove the new memory stick and replace it with another Samsung 8GB 2Rx8 PC3 - 12800U-11-13-B1 stick of RAM.