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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Western Digital My Cloud Wifi issue with users when my cloud

Customer Question

Western Digital My Cloud Wifi issue with users when my cloud is attached to the router Users' devices who connect to internet router keep disconnecting of Wi-Fi for half minute and reconnect again, this issue occur every 30-45 mintues when only WDMC is
attached to network (rotuer), tried other ports on router, reload both WDMC and router, I also tried to connect WDMC to switch and then from switch to router with no luck. WDMC firmware is up to date v04.01.03-421 (2TB) If cloud access is disabled there is
no disconnection/issue.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the wifi router please.
Thanks