How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris R. Your Own Question
Chris R.
Chris R., Computer Tech
Category: Computer Hardware
Satisfied Customers: 1043
Experience:  BSBA CIS, A+ Certified
70521640
Type Your Computer Hardware Question Here...
Chris R. is online now
A new question is answered every 9 seconds

Windows 7 backup and restore doesnt recognise external harddrive

This answer was rated:

Windows 7 backup and restore doesn't recognise external harddrive that I normally use and keeps saying on old harddrive I used before for backups isn't plugged in. Also My Computer shows the new external hardrive. Is there a solution?


Chris R. :

Hello my name isXXXXX and I would be happy to assist you today.

Chris R. :

This is a little confusing to follow so let me first make sure I understand what you are saying.

Chris R. :

Actually first tell me what exactly it is you are trying to do

Customer:

Hi Chris. I just ran a backup to my new WD external hardrive two weeks ago and have many times before. I was trying to run a backup on it today. Now Windows 7 keeps saying in Backup and restore that an old WD external hardrive I used before o n my prior laptop isn't plugged in even though my new one is and is being recognise by My Computer devices

Chris R. :

It might be easier if we did a remote sharing session. Do you want to try that?

Customer:

Sure, I'd like to get this resolved ASAP. It's making me nervous! :-)

Chris R. :

I just need to see what is going on

Chris R. :

If I am unsure I will have someone else take a look for you

Customer:

No problem

Chris R. :

Just need you to install this program for me

Customer:

OK

Chris R. :

Please download and install the program from the link below. It is called Join.Me

https://secure.join.me/Download.aspx?installer=win&webdownload=true

Run the program and select SHARE. Then once you are sharing the screen you will see a 9 digit ID number at the top of the screen. Please tell me this ID number so that I can join you.

Chris R. :

That should take only a couple minutes

Customer:

565-064-634

Chris R. :

great be there one second

Chris R. and 3 other Computer Hardware Specialists are ready to help you

Related Computer Hardware Questions