Windows 7 backup and restore doesn't recognise external harddrive that I normally use and keeps saying on old harddrive I used before for backups isn't plugged in. Also My Computer shows the new external hardrive. Is there a solution?
Hello my name isXXXXX and I would be happy to assist you today.
This is a little confusing to follow so let me first make sure I understand what you are saying.
Actually first tell me what exactly it is you are trying to do
Hi Chris. I just ran a backup to my new WD external hardrive two weeks ago and have many times before. I was trying to run a backup on it today. Now Windows 7 keeps saying in Backup and restore that an old WD external hardrive I used before o n my prior laptop isn't plugged in even though my new one is and is being recognise by My Computer devices
It might be easier if we did a remote sharing session. Do you want to try that?
Sure, I'd like to get this resolved ASAP. It's making me nervous! :-)
I just need to see what is going on
If I am unsure I will have someone else take a look for you
Just need you to install this program for me
Please download and install the program from the link below. It is called Join.Mehttps://secure.join.me/Download.aspx?installer=win&webdownload=trueRun the program and select SHARE. Then once you are sharing the screen you will see a 9 digit ID number at the top of the screen. Please tell me this ID number so that I can join you.
That should take only a couple minutes
great be there one second