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Shefin
Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 3714
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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i have a msi fm2-a55m-p33 motherboard with a AMD A10-6800K

Resolved Question:

i have a msi fm2-a55m-p33 motherboard with a AMD A10-6800K HD 8670D processor.
I can't boot the pc, what is wrong?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Shefin replied 1 year ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

hello

Shefin :

Are you getting any display on your computer?

Customer:

i installed a driver and i cant boot, you see the windows logo and then black screen

Shefin :

Please try to get into Safe mode.

Customer:

how

Shefin :

Restart the computer and as soon as it restarts, repeatedly press the F8 key till you get Advacned Boot options.

Customer:

ok but i have to change the cpu first, i have my old one now

Shefin :

Are you chatting with the computer that you want to change?

Customer:

yes

Shefin :

Okay, Please try the instructions below.

Shefin :

Restart the computer and as soon as it restarts, repeatedly press the F8 key till you get Advacned Boot options.

Shefin :

Select Safe mode from the Options.

Shefin :

Get into Safe mode, click STart button, All Programs, Accessories, System Tools and select System Restore.

Customer:

yes but then it does not have the driver installed

Shefin :

Choose a date when the computer was working fine and click Next.

Shefin :

Follow on screen instructions.

Shefin :

May I know the driver you are trying to install?

Customer:

it works untill i install the driver

Customer:

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_win8-64.aspx

Shefin :

We will try installing the driver again after restoring it.

Customer:

i did that 3 times

Customer:

it wont boot after that

Shefin :

Please get into Safe mode, change the screen resolution.

Customer:

i cant talk to you in safe mode

Shefin :

Decrease the screen resolution and try rebooting it again in normal mode.

Shefin :

Are you getting any message says Out of Range?

Customer:

no

Customer:

its 800x600 i change it

Shefin :

Do you know how to change screen resolution?

Customer:

yes

Shefin :

Still getting the same screen in Normal mode?

Customer:

i did that

Customer:

in normal mode black screen

Shefin :

Do you use a graphic card for your computer?

Customer:

its build in

Customer:

with the processor

Shefin :

Do you have a different Monitor to try with your computer?

Customer:

amd a10-6800k

Customer:

not really

Customer:

but i dont know where the problem is

Customer:

do i have to change choirs on the motherboard

Shefin :

Could you please get into BIOS?

Customer:

is the bios not updated

Shefin :

No.

Shefin :

That is not the problem.

Shefin :

Could you please get into BIOS?

Customer:

what should i do in bios

Shefin :

CHeck the grpahic properties.

Customer:

can i come back

Customer:

because its the same computer

Shefin :

Okay.

Shefin :

Check the graphics properties.

Customer:

where can i find them

Shefin :

And load setup defaults.

Shefin :

Please wait a minute.

Shefin :

May I know the reason for you to download and install the driver?

Customer:

i looked for it

Customer:

need a driver for the graphic card right

Shefin :

The motherboard is FM2-A55M-P33. RIght?

Customer:

yes

Shefin :

And you are using Windows 7,64 bit. Right?

Customer:

yes

Shefin :

Could you please go to the link below, click Download and select Drivers?

Shefin :

Try the drivers listed over there.

Customer:

can i do that with this cpu or do i have to change it first

Shefin :

Select your operating system as Windows 7, 64 bit too.

Shefin :

Download and save it to this computer, and you may use a flash drive to transfer it to the other computer.

Shefin :

Or change the computer, restart in Safe mode, restore the computer and come back.

Customer:

its the same comp

Shefin :

We will download and install it from there.

Customer:

can i still come back at you after i tried?

Customer:

or is it expired then

Shefin :

Same CPU?

Shefin :

o.

Customer:

same computer

Shefin :

No.

Customer:

different processor

Shefin :

Same computer means, same motherboard?

Customer:

yes

Customer:

same desktop

Shefin :

Only processor is different?

Customer:

yes i bought a different one

Shefin :

Okay.

Shefin :

First, download to this computer.

Shefin :

However, install it with the new processor.

Customer:

AMD chipset?

Shefin :

Yes.

Shefin :

Make sure that you have selected OS as WIndows 7, 64 bit.

Shefin :

Not Windows 8.

Customer:

is that graphic driver

Shefin :

AMD Chipset driver and then, ATI System Drivers for Axx Series

Customer:

ok i plugged the processor in and did system restore

Shefin :

Try the downloads I have given.

Shefin :

Before that,

Shefin :

Have you downloaded and installed the latest BIOS update for your processor?

Customer:

no

Shefin :

Try the latest one.

Shefin :

Users who download BIOS from here (not using Live Update) should use the flash utility included in the downloaded compressed file when doing the BIOS update. To avoid BIOS update failure, please do not use older versions of the update utility or utilities not provided by MSI.

Shefin :

Not the latest one.

Shefin :

7721vB1.zip

Customer:

how do you update the bios

Shefin :

The zip file contains a flash utility in order to update BIOS.

Customer:

i dont have a flash drive

Shefin :

If so, try installing the drivers now.

Customer:

it says i need to copy it to an usb pen drive

Shefin :

Please do not download or install the BIOS update now.

Shefin :

Download and install the drivers.

Shefin :

AMD Chipset and ATI System drivers.

Customer:

ok

Shefin, Computer Hardware Engineer
Satisfied Customers: 3714
Experience: Working as Tech support specialist with a world famous computer manufacturer
Shefin and other Computer Hardware Specialists are ready to help you
Expert:  Shefin replied 1 year ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.

Please download and install the driver. And if the issue still persists, please get a USB flash drive and update the BIOS.
http://www.msi.com/product/mb/FM2-A55M-P33.html#/?div=BIOS




We may need to communicate back and forth in order to get the issue resolved . I am an independent tech, and volunteering my time unpaid until the conversation is concluded. I request you click the EXCELLENT smiley face once you have all the information you need. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. If you do not feel I have earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Thank you!

S H E F I N

Customer: replied 1 year ago.

the drivers take a very long time to download, since my internet is slow.
i will tell you when i installed them.

Customer: replied 1 year ago.

Ok, i installed both drivers and the computer wont boot again..
I copied the bios driver to a flashdrive, but it says there is no bios file on it when i try to open it in the bios.
I don't know what to do next.

Customer: replied 1 year ago.

I updated the BIOS to 11.1
Instead of getting stuck in black screen, the computer just keeps rebooting over and over.
I changed my monitor, but same problem.
He switches between monitor modes and stops at 'no signal', then he reboots on his own.

Expert:  Shefin replied 1 year ago.
Hi,

Could you please try reinstalling Windows using Windows 7 disc and check if the issue persists again?

Thank you.
S H E F I N
Customer: replied 1 year ago.

hello,

I used Driver Sweeper, tried it again and now i can login.
I hope this stays.
Thanks for your help!

Expert:  Shefin replied 1 year ago.
Hi,

I am glad to hear that the issue has been resolved!

Thank you.
S H E F I N

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Shefin
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Working as Tech support specialist with a world famous computer manufacturer