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arsufi2002
arsufi2002, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 985
Experience:  3 Years of experience in the field of Computer Hardware Troubleshooting
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My backup CD arrived broken, from Support.com of

Customer Question

My backup CD arrived broken, from Support.com of Redmond, WA. Should I send it back to them for replacement or to someone else? My order number is XXXXX XXXXXX

Submitted: 3 years ago.
Category: Computer Hardware
Expert:  arsufi2002 replied 3 years ago.

Customer:

Hi,

Customer:

Welcome to Just Answer.

My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.

Customer:

You can request support.com for another disc.

Customer:

You don't have to send broken CD, just inform them the cd has broken.

Customer:

Provide order no if they ask.

Customer:

Does cd contain product key?

Customer:

hello

Customer:

are you there

JACUSTOMER-i1ivufc6- :

Re: product key -- The only number I see is CDV14.

JACUSTOMER-i1ivufc6- :

Yes, but need to be periodically away from screen,briefly

JACUSTOMER-i1ivufc6- :

Now at screen

JACUSTOMER-i1ivufc6- :

I will go to Support.com as you suggest. Any other advice?

JACUSTOMER-i1ivufc6- :

Why are the times of our notes not fully visible? I see 12: but no minutes.

JACUSTOMER-i1ivufc6- :

Reply to my question re: notes, is not required, problem solved. I'm signing off. Please send email if you have further advice. Thank you.

Customer:

Thanks for reply


Customer:

As said earlier you can request for another disk and Mention reason if they asked. You may also attach the order number and other billing information which are related to this software.


Customer:

Thanks

Customer:

Please reply if you have further question related to this

Customer:

If you are satisfied, please click the smiley button and leave me good feedback

Customer:

Regards,

Customer:

FIyaz

Expert:  arsufi2002 replied 3 years ago.
Hello sir/madam ,
It seems your question has not yet closed . Could you check the answer provided by the expert . If you already got a satisfied answer , please rate your expert . This would help us to close question or inform expert for further help

Click Below link to view your question .

http://www.justanswer.com/computer-hardware/7ypxd-backup-cd-arrived-broken-support-com.html

Thanks
Expert:  arsufi2002 replied 3 years ago.

still waiting for your feedback

Expert:  arsufi2002 replied 3 years ago.
Hello sir,
Hope everything is going fine.

Have you informed support.com about broken disk? Did they send another?

Just checking whether you are still waiting for answer.

(If you are satisfied with my suggestion please click smiley button and leave me good feedback)

(If you have further query, please reply and I’ll be happy to answer any follow-up questions you might have. You don't want to rate me on that case )