Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
What is the source of the card? Are you certain that it contains a signature?
Do you have access to AKO?
Is this a military CAC?
I purchased the reader today at the post exchange. It is Model GSR202. I have an Army CAC card. When I attempt to sign my document the box for NO Signature comes up but the actual sign box at the bottom is greyed out. I do have AKO access without my CAC.
OK, good... what branch are you a member of?
OK. Thank you.
I won't be requiring any personal information.
So, you have taken the first two steps... plugging in the reader, which installed the drivers... there are still a couple of things to do.
ok....please talk me through it. :-)
First, if you don't have the DOD root security certificates, you will need those.
I've been attempting to download them but my computer will not allow.
Ok... what is it saying? That it's a dangerous file?
That's exactly what it is saying.
Ok. That's because they have you downloading the file as an .exe.
Let me see what I can do. One sec
it specifically states .....InstallRoot_v3.15A-effective 16 Sep 2011.exe was reported as unsafe.
That's only because it ends in .exe
It will report that for any file that ends in .exe.
Can you right click on it and select "save target as"?
ok, do you have a fix?
If you right click on it, you should have the option to "save target as" or "save file as"
let me click over and see...please hold
Ok, I right clicked, saved as target....clicked save and the "InstallRoot_v3.15A - Effective 16 Sep 2011.exe was reported as unsafe" re-appeared.
OK. We can do this a different way.
Please go to this page:
ok, do I want to run or save?
From that page, download and save each of the three files.
Then you can go to each of the files, right click, and select "install certificate"
Sorry, it won't do it. It's still reporting as unsafe!!!
Ok... I will do something different.
alright...I'm standing by.
I am going to give each of these to you... it will appear to be a PDF. When you download it, just rename it to .p7b
Make sure you can download that one and I will give you the other two.
ok, let me give it a shot.
Ok...it was successful. I saved as target on desktop under .P7b.
Ok... so now the file ends in .p7b?
just right click on that and select install certificate.
Then you will change the option to allow you to browse to a certificate store.
And browse to the Trusted Root Certification Authorities
Click on that and then OK... then you will have to click OK through like a hundred warnings.
Will you stand by through this?
ok, it says that the import was successful
Ok... did it go through each certificate with a warning?
I will give you the other two files... there are not as many certs in these. Just do the same thing with them.
ok...lets do it
I saved as target the root 2 as .p8b (looks like a PDF file) but when I right click it doesn't give me the option to install certificate
use .p7b for all
p8b doesn't exist yet
And if it's some secret project you're working on, I don't want to know anything about it, lest I end up put away somewhere in a military prison. I couldn't handle it.
I watch "Locked up Abroad"
OK.. that was step 3.
ok, can I now attempt to sign doc.
This CAC solution has "military" written all over it.... 100 possible steps, with forks everywhere, etc. I would go nuts in the military. All the more reason I have respect for those of you that are soldiers.
It does have military written all over it....there are a lot of things that need to be protected, even when it comes to signing documents.
That I can understand... and there's certainly no shortage of people wanting the information.
you got it....so will this work now?
What are you signing with?
Are you using ApprovIt?
Yes....I'm using my CAC card to provide signature.
I'm sorry....I'm using lotus. :-)
OK. One more thing - I suggest the latest driver for the GSR202
This should work.
But we'll only know once you test it.
Ok...please stand by.
As you know, there are many uses for the card, so it's possible to have issues with particular uses.
For signing, I think you should be Ok now.
Unfortunately, it's still not working. I wonder if I need to restart my computer in order for the changes to take effect?
Oh, yes. That is likely.
Is it doing the same thing exactly?
Yes....the signature box is still greyed out.
Yes, I would recommend restarting.
Should I restart and give it a shot?
You can add this page to your favorites to come back to it.
You are closer. I can now log into my AKO account using the CAC reader BUT I still can't sign the form for some reason.
There are several additional steps you can take that are specific to the ApproveIt application.
What version of ApproveIt do you have?
ok....I'm ready to venture out.
Ok... before you go, let me give you the page with the troubleshooting steps for the signing.
I'm using IBM Lotus Forms Viewer APO PE v1.01ES
What about the ApproveIt Software?
Here is the main page for that information I gave you.
Please remember to rate my service. And if you have additional questions, please let me know.
I really appreciate your help. The problem isn't solved but you have gotten me one step closer. I will continue to see if I can get this to work. I have manually downloaded /ran approveIT and Lotus 3.5.1 but still can't sign documents. However, I can access my AKO using the CAC. I will rate you and allow you to get some sleep. But as all good Soldier....I will work on this a little while longer to see if I can get a fix. Again, thanks for your time and this was money well spent.
Just wanted to let you know that I can now sign documents. Your expert advise really did the trick. I downloaded "approveIT" this morning and now it's working. Thanks for your time and patience. Take care!